This Privacy Policy notice is provided by Mem-Star Distribution LTD, Unit 78, Rivermead Drive, Westlea, Swindon SN5 7EX.
The purpose of this policy is to explain how we collect, process, handle, and protect your personal information when you use our website. If you do not agree with the following policy, we recommend refraining from using our website or submitting your personal data to us.
Information we may collect from you
We may collect and process the following data about you: Information that you provide by filling in forms on our site. This includes information provided at the time of registration or at the time of posting material If you contact us, we may keep a record of that correspondence We may ask you to complete surveys that we use for research purposes although you do not have to respond to them Details of transactions you carry out through our site and of the fulfilment of any contract between us Details of your visits to our website and the resources that you access We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
Where we store your personal data
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. All information you provide to us is stored on our secure servers. Where we have provided you (or where you have chosen) a password, user ID or PIN which enables you to access certain parts of our site, you are responsible for keeping this password, user ID or PIN confidential. We ask you not to share a password, user ID or PIN with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. So, whilst we will do our best to protect your personal data, we cannot ensure the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways: To ensure that content from our web site is presented in the most effective manner for you and for your computer To provide you with information, products or services that you request from us or which we feel may interest you To allow you to participate in interactive features of our service where you choose to do so To notify you about changes to our service To analyse information about our users to identify their potential preferences
Your individual rights
Under the GDPR your rights are as follows: the right to be informed the right of access the right to rectification the right to erasure the right to restrict processing the right to data portability the right to object; and the right not to be subject to automated decision-making including profiling. You also have the right to complain to the ICO [https://ico.org.uk/] if you feel there is a problem with the way we are handling your data. We handle subject access requests in accordance with the GDPR.
Cookies
Cookies are small, encrypted text files that are sent to your browser from the websites you visit, and are stored on your device. We use cookies to better understand how users are navigating to and through our site and to provide you with useful additional functionality. We are currently operating an “implied consent” policy which means that we assume you are happy with this usage. If you do not wish us to store cookies on your device, then please visit this link: http://www.aboutcookies.org/ which will give you detailed instructions on how to disable and delete cookies in your browser settings. We use the following types of cookies on the website:
Session cookies
These are temporary cookies that remain until you leave our web site or close the browser window. We use these to carry information across pages of our web site and in some cases, to prevent data from needing to be re-entered into forms.
Analytic cookies
We additionally make use of analytical cookies through Google Analytics. These cookies help us compile anonymous statistics that allow us to understand how visitors are using our web site, which pages are being visited, and help us improve it and its content. These cookies do not identify visitors personally. Our use of Google Analytics will set the following cookies on your device (information taken from here.) __utma: This cookie is typically written to the browser upon the first visit to your site from that web browser, and is used to determine unique visitors to a site and is updated with each page view __utmb: This cookie is used to establish and continue a user session with your site. When viewing a page, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. __utmc: Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. __utmz: This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation and is updated with each page view. Google offers an opt-out tool available at https://tools.google.com/dlpage/gaoptout which allows you to opt out of all their Analytics tracking for all web sites as an add-on to most popular browsers.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.