Orders:
The Company reserves the right to refuse orders, cancel incomplete orders, or suspend delivery due to circumstances beyond its direct control. A contract between the Company and the Buyer is not established until the Buyer accepts these Terms and Conditions, either in writing, verbally, or by implication. The Company may cancel this Agreement under the following circumstances:
(i) Invoices for the sale of Company goods are overdue for payment.
(ii) The cost of manufacturing the goods increases for the Company.
(iii) The Company is unable to effect delivery due to reasons beyond its control following the termination of the manufacturer's goods.
(iv) Delivery is hindered by insufficient supply of goods from the manufacturer.
Upon providing notice of cancellation, the Company will promptly refund any sums paid by the Buyer for the price. The Company shall not be liable for any loss or damage resulting from such cancellation. If the Customer cancels the order without the written agreement of the Company, a charge of up to 40% of the order price may be imposed.
Prices:
Prices listed in our catalogues or price lists are subject to change without notice and will be invoiced at the prices in effect at the time of delivery. Quotations are based on current prices, ex-works, ex-VAT, and do not include packaging, carriage, insurance, or unloading costs. Quotations are valid for acceptance within 7 days from the date of issuance, and unaccepted quotations will be considered withdrawn.
Warranty:
All of our products come with a hassle free 2 year warranty, meaning if your product breaks or develops a fault within 2 years of purchase, you can have it replaced completely free of charge.
Refund Policy:
You have 14 days from the date of purchase to request a refund, you then have an additional 14 days after the request is made to ship the product to us. Please note that return shipping costs are the responsibility of the buyer. To initiate the return process, contact our customer support team to obtain a Return Merchandise Authorization (RMA) number. Ensure that the product is returned in its original condition, including all packaging and accessories. We will process your refund promptly after inspecting the returned item. If you have any questions or need assistance, please contact our customer support team.
Delivery:
The delivery period begins upon receipt of a written or verbal order with sufficient information for the Company to proceed. The delivery time is an estimate, and the Company will make reasonable efforts to supply goods before the expected delivery date. The Company is not liable for any failure to deliver or delays in delivery arising from any cause, and the timing of delivery is not of the essence. The Buyer must inspect the goods on delivery and notify the Company of any defects within 7 days. Non-delivery must be reported within 7 working days. The Buyer must provide an opportunity for the Company to inspect the goods before use. Failure to comply with these provisions implies acceptance of the goods.
Defective Goods:
(i) The Company's liability is limited to the replacement, repair, or credit for the defective items at the Company's discretion. The maximum liability of the Company under this Agreement is limited to the invoice price of the goods. The Company is not liable for any claim, whether arising in contract, tort, or otherwise, for consequential, economic, special, or other indirect loss. These limitations and exclusions are considered reasonable under the circumstances, including the price of the goods.
(ii) All warranties, representations, terms, and conditions, whether express or implied, written or oral, are expressly excluded to the fullest extent permitted by law, unless otherwise provided in this Agreement.
Return Of Goods:
No goods delivered to the Buyer in accordance with the contract will be accepted for return without prior written approval by the Company, on terms determined at the Company's discretion. If the Company agrees to accept returned goods, the Buyer shall pay a handling charge of up to 25% of the invoice price. Returned goods must be sent by the Buyer, carriage-paid and in their original packaging.
Guarantee:
The goods are guaranteed for 3 months from the purchase date against faulty materials or workmanship. During this period, they will be repaired or have parts replaced free of charge, provided that:
(i) The product is returned to the Company with proof of the purchase date.
(ii) The product was purchased by the Buyer.
(iii) The product has not been misused or handled carelessly.
(iv) Repairs have not been attempted by anyone other than the Company's authorized service staff.
(v) The product is certified by the Company as being defective.
(vi) A valid returns number is received from the Company. This guarantee does not cover claims for consequential loss or damage and is offered as an additional benefit, without affecting your statutory rights.
Payment Credit Terms:
Credit terms are 30 days net from the invoice date unless otherwise specified and may be withdrawn at the Company's discretion. Please be aware that choosing to purchase through a credit facility comes with different pricing than what is available on our website. This is due to the additional administrative and financial considerations associated with providing credit services. Our credit facility is designed to offer flexible payment options for our clients, but it requires us to implement a pricing structure that reflects the increased costs of these accommodations. If you decide to use our credit facility, ( subject to status ) please expect the prices to be higher compared to the direct, online prices listed on our website. We encourage clients to consider their purchasing options carefully to select the one that best meets their needs and budget. Payment must be made in accordance with the credit terms without set-offs, deductions, or withholding. The Company reserves the right to charge interest on outstanding balances at the current base rate of Barclays Bank plc plus 3% until full payment is received.
Title:
Legal and beneficial title in the goods remains with the Company until full payment has been received, and the Buyer holds the goods as a bailee of the Company. Risk passes to the Buyer upon delivery. The Company may recover goods for which payment is overdue and enter the Buyer's premises to repossess such goods. If the Buyer has resold goods before obtaining property in them, the proceeds of the resale are held in trust for the Company.
Returned & Dishonored Cheques:
The Company reserves the right to charge £20.00 for all unpaid items either returned or represented at the Company's bank. Any outstanding account balance will become immediately due for payment.