Our Contact Details:
Mon-Fri: 9:00 am - 5:00 pm
01793 841490
Unit 78 Rivermead Industrial Estate, Rivermead Drive, Westlea, Swindon, England, SN5 7EX
Delivery:
To ensure clarity and provide valuable information regarding our shipping and delivery services, Mem-Star has compiled a list of frequently asked questions for your convenience.
1. What are the shipping options for online orders within the UK mainland?
For orders within the UK mainland, we offer a reliable and cost-effective shipping option. Your online orders are shipped via DHL, a trusted and efficient courier service. The shipping fee for orders within the UK mainland is a flat rate of £6.00. This affordable rate ensures that your order reaches you in a timely and secure manner.
2. How are orders outside the UK mainland shipped, and how is the shipping price determined?
Orders shipped to locations outside the UK mainland are dispatched using DHL Express eCommerce. The pricing for shipping to these areas is determined by DHL directly and is not subject to any markup from Mem-Star. This transparent approach ensures that you receive competitive and fair shipping rates. DHL, a recognized leader in global shipping, ensures that your orders are handled with care and reach their destination efficiently.
3. Can I find more detailed shipping information for a specific product on the product page?
Certainly! We understand that shipping considerations may vary depending on the product and destination. To access more specific shipping information, including estimated delivery times and any unique shipping requirements for a particular product, we encourage you to visit the individual product page. Here, you'll find comprehensive details tailored to your purchase, helping you make informed decisions.
4. Are there any additional charges or fees associated with shipping, such as handling or packaging fees?
At Mem-Star, we are committed to offering transparent and straightforward pricing. We do not impose any additional handling or packaging fees. The shipping fee you see during the checkout process is the total amount you'll be charged, ensuring a clear and predictable shopping experience.
5. What can I expect in terms of shipping and delivery times for my orders?
For estimated shipping and delivery times, we recommend referring to the individual product pages. These pages provide specific details related to each product's dispatch and delivery times, allowing you to plan accordingly and set expectations.
Mem-Star is dedicated to making your shopping experience as smooth and hassle-free as possible, including a clear understanding of our shipping and delivery procedures. If you have any further questions or concerns regarding shipping, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that your orders are handled with care and precision, from the moment of purchase to the final delivery to your doorstep. Your satisfaction is our top priority, and we're here to address your needs throughout your shopping journey with us.
6. What if my package is delayed?
Although packages being delayed are rare, they do happen and its usually because our delivery partner has experienced issues out of our control, we give all clients a live tracking number so they can track there package themselfs.
7. How do I change my delivery address?
When you place an order, your delivery address is set at checkout, if you've made a mistake, or just changed your mind then please email [email protected] or call us so we can change the delivery address.
Payments:
At Mem-Star, we offer a variety of payment options to facilitate your purchasing experience. To ensure transparency and address common inquiries related to payments, we've compiled a list of frequently asked questions below.
1. What payment methods are accepted on the Mem-Star store?
We understand the importance of flexibility in payment options, and we're pleased to accept the following methods for your convenience:
PayPal: Easily make secure payments with your PayPal account.
Credit Cards: We accept major credit card brands, including Visa, MasterCard, Maestro, and American Express.
2. How are card payments processed and reviewed on our store?
For seamless and secure card transactions, we've partnered with Stripe, a trusted payment processing platform. When you choose to pay with a credit card, Stripe handles the payment processing and reviews the transaction for security and compliance. Stripe's industry-leading technology ensures the confidentiality and safety of your payment information, giving you peace of mind throughout the payment process.
3. Is my payment information secure when using credit cards on Mem-Star?
Absolutely. We take the security of your payment information seriously. Our partnership with Stripe means that your credit card details are encrypted and stored securely, following strict industry standards. This ensures that your financial data is protected throughout your transaction, and you can shop with confidence.
4. Are there any additional fees associated with specific payment methods?
At Mem-Star, we strive to maintain transparent pricing. We do not impose any additional fees for using PayPal or credit cards for your purchases. The total amount you see in your shopping cart is the amount you'll be charged, allowing you to make informed decisions during your shopping experience.
5. Where can I find further details on payment processing and security measures?
Mem-Star is dedicated to providing you with an exceptional shopping experience, and this includes offering multiple payment options and ensuring the security of your financial data. If you have any additional questions or concerns about payments, please don't hesitate to reach out to our customer support team, who will be more than happy to assist you. Your satisfaction is our top priority, and we're here to address your needs throughout your shopping journey with us.
Warranty & Return Policy:
At Mem-Star, we understand that our customers may have questions and concerns related to our products, returns, warranties, and more. To provide you with comprehensive information and ensure your experience with us is as transparent as possible, we've compiled a list of frequently asked questions below.
1. How long do I have to return an item, and what is the refund process?
You have a generous 14-day window from the date of your order to initiate a return for any item purchased from Mem-Star. We value your satisfaction, and our return process is designed to be simple and hassle-free. When you return an item within this period, you will receive a full refund, including the product's purchase price. This allows you to shop with confidence, knowing that your investment is protected. For specific details and guidance on initiating a return, please visit the individual product page for further instructions.
2. What does the warranty cover, and how long does it last?
At Mem-Star, we stand by the quality and reliability of our products. We offer an impressive warranty of up to 2 years on all items in our inventory. This warranty is a testament to our commitment to your satisfaction and serves as your assurance of product excellence. During this warranty period, if you encounter any issues with your purchased product due to manufacturing defects or malfunctions, our dedicated support team is ready to assist you. For more detailed information on the specific coverage of the warranty for each product, please refer to the individual product page.
3. Where can I find more information on a specific product's return policy and warranty terms?
We understand that product-specific details are essential for making informed decisions. For a deeper understanding of the return policy and warranty terms for any product, we encourage you to visit the individual product page on our website. Here, you'll find a wealth of information, including the product's unique features, warranty coverage, and the return process, tailored to your specific purchase. These pages are designed to provide you with all the information you need to confidently select the right product for your needs.
4. How do I reach out for support or to inquire about a specific product's warranty details?
We take pride in our exceptional customer support team, which is ready to assist you with any questions or concerns you may have. To get in touch with our team, simply visit our Contact Us page on the website. Our support professionals are available during standard business hours and are dedicated to providing you with the prompt and professional assistance you deserve. If you have questions regarding a product's warranty, please refer to the individual product page for product-specific details, or reach out to our support team for further clarification.
Mem-Star is committed to ensuring that your experience with our products and services is a positive one. We aim to provide you with clear, detailed information, and we're here to assist you at every step of your journey with us. If you have any further questions, please don't hesitate to contact our support team, and we'll be delighted to provide you with the information and assistance you require.