Delivery & Returns

At Mem-Star, we pride ourselves on providing an efficient and reliable delivery service to ensure our customers receive their orders in a timely manner. All of our deliveries originate from our well-located Swindon office, strategically positioned to cater for our valued customers across the United Kingdom and Europe.

For those items that are readily available in our stock, we offer an expedited next-day delivery option to the UK and 2/3 day delivery option to Europe. This means that if you place an order for an in-stock item, you can anticipate receiving it as soon as the following business day. We understand the importance of quick delivery in today's fast-paced business environment, and we are committed to ensuring that your orders reach you swiftly.

The handling time for finding, packing and sending products is usually always under an hour therefore would not impact your delivery.

In the event that the desired item is not currently available in our stock, our dedicated team is still here to accommodate your needs. Typically, we can arrange delivery within a reasonable time frame of 1 to 2 working days. This demonstrates our commitment to ensuring that your requirements are met, even if the product is temporarily out of stock. Our goal is to minimize any inconvenience and to provide you with a hassle-free shopping experience.

The shipping cut-off time on orders is 4:15PM, delivery is charged at a UK Wide fixed rate of £6, and for Europe €20. We souly use DHL for our shipments ensuring we can give clients a tracking number and a reliable shipping process.

In the unlikely event that you never received your item, please go to the contact us page and reach out where we can assist you further with resolving the matter.